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PREPARING FIELD SERVICE ENGINEERS FOR EXPECPTIONAL CUSTOMER SERVICE


Utilizing mobile tools to get the job done right

According to Forrester, when customers want an issue resolved, they expect the service interactions to be painless and enjoyable. How can managers of field service teams ensure their engineers are prepared for the most exceptional customer service?

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After reading, you'll know

  • 5 components to building a customer-facing engineering team
  • 3 skills every field engineer should have
  • Why employee management systems are crucial for your customers
  • How DISH increased productivity by 200% with mobile technology
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GREAT BRANDS DESERVE GREAT SOFTWARE

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